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FAQ

What Triangle does. And does not.

How the free record home works, what the $9 membership adds, and what Triangle does—and does not—do.

01 · The basics

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What is Triangle?

Triangle is a home for your medical life. It brings your records together, reads them in plain language, and helps you see the questions and possibilities worth discussing with your care team.

What is free, and what does the $9 membership add?

Your medical record home and plain-language record reading are free. The optional $9-a-month membership adds a deeper analysis across your records and available sequencing, with questions and possibilities to discuss with your care team. Nothing is charged unless you choose membership, and you can cancel any month. See pricing →

Do I need cancer or another diagnosis?

No. You can start with the free record home without a diagnosis. The optional deeper analysis is designed for people facing complex or serious health questions.

How is Triangle different from a general AI chatbot?

A general AI tool responds to what you give it in a chat. Triangle is built around the records you connect and the sources used for your analysis, so you can check where a finding came from. It still does not replace medical judgment. See how the analysis works →

02 · Your file

Records & sequencing

How does Triangle get my records, and what can it include?

With your authorization, Triangle can request available records from connected healthcare networks. You can also upload records you already have, including visit summaries, pathology, imaging reports, labs, medications, and prior treatment records. What is available varies by provider and network.

Can Triangle use my genomic report, and does it perform sequencing?

You can add an existing genomic report and, when supported, available raw sequencing data. Triangle analyzes information produced by external laboratories; it does not perform laboratory testing.

How long does it take?

Timing depends on the source and whether identity verification, authorization, or a provider response is needed. Triangle lets you know as records arrive and when a reading is ready.

Can I help a family member?

Yes, when the patient has given permission or you are legally authorized. Access and sharing follow the patient’s consent.

03 · Clear boundaries

Safety & your care team

Does Triangle diagnose or recommend treatment?

No. Triangle does not diagnose, treat, or prescribe, and it never replaces your care team. It prepares the conversation; your treating clinician makes the decisions.

Who reviews the deeper analysis?

A licensed physician reviews the deeper analysis before you receive it. Your treating clinician remains responsible for diagnosis and treatment decisions.

What if something looks wrong?

The deeper analysis includes source links so you can check it against your records and referenced materials. If something looks wrong, contact Triangle for review.

Can I share Triangle with my care team?

Yes. Triangle is designed to help you bring a clearer history and sourced questions to your care team. Your treating clinician decides what the information means for your care.

04 · Your control

Privacy & independence

Why do I need to verify my identity?

Identity verification helps make sure Triangle requests the right person’s records. When needed, you verify with a photo ID and selfie, then separately authorize the record request.

How is my data protected?

Triangle encrypts records in transit and at rest. Access follows your authorization, and you decide what to share with your care team.

Does Triangle sell my medical records or use them to train AI models?

No. Triangle does not sell your medical records or use them to train AI models. Triangle does not share health-related or sensitive data with third parties for their own advertising. See our Privacy Policy for details.

How does Triangle make money?

The optional $9 monthly membership funds Triangle. No drug maker, laboratory, or hospital pays us. See the simple pricing →

Still have a question? Bring it to Triangle.

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